
Customers love Crusoe Cloud
Keep production moving forward with confidence. Our customer success team is built for the pace of real production, delivering an average reply time under 6 minutes and backed by a 100% satisfaction rating.
Crusoe’s infrastructure gave us the stability and performance we needed to focus fully on building MirageLSD and delivering a smooth launch.
Dean Leitersdorf
Co-Founder & CEO

We need to process complex records instantly. Crusoe Managed Inference helps us meet that challenge. It provides a reliable path to production at a pace we haven’t seen on other platforms.

Grant Jensen
Co-Founder & CEO

This is the kind of foundational technology that will enable our customers to build and deploy far more powerful and responsive AI agents with confidence.

Roey Lalazar
Co-founder & CTO
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Optimizing for throughput and price is critical for our product experience. We're excited to explore the performance benefits that Crusoe's Inference Engine provides, and are looking forward to serving our models through the service.

Dhruv Batra
Co-founder & Chief Scientist

“Crusoe’s infrastructure gave us the stability and performance we needed to focus fully on building MirageLSD and delivering a smooth launch.”
Dean Leitersdorf
CEO & Co-Founder | Decart

With Crusoe, we scaled our capacity 5x within hours to serve all of our Oasis users across Europe. This enabled Oasis to seamlessly scale to over 2 million users in just 4 days.
Dean Leitersdorf
Co-Founder & CEO

Crusoe Cloud is highly collaborative in incorporating our feedback and requests into their feature and product roadmap.
Aleks Kamko
AI Researcher

“Crusoe has been an outstanding partner from the get-go - all of our in-house machine learning models have been trained on Crusoe Cloud. They provide a level of quality of service, responsiveness, and support for early access programs that we couldn't find with any other cloud provider.”
Prasanth Veerina
Co-Founder | Pixelcut

“Crusoe has played an important role in scaling our GPU workloads, enabling us to train large language models efficiently and reliably. With Crusoe, our training jobs were able to run on 100s of GPUs for several weeks to months duration. We're delighted with the level of support that we received.”
Alex Smola
CEO | BosonAI

Every founder in AI should work with Crusoe. They move as fast as a small startup, but provide the robust, scaled infrastructure necessary to serve a real-time model to hundreds of thousands of happy users.

Oliver Cameron
CEO

Windsurf's NVIDIA H100 Tensor Core GPUs on Crusoe have been incredibly reliable with a cluster uptime of 99.98%.
Varun Mohan
Co-Founder & CEO

Crusoe has been an outstanding partner from the get-go - all of our in-house machine learning models have been trained on Crusoe Cloud. They provide a level of quality of service, responsiveness, and support for early access programs that we couldn't find with any other cloud provider.
Prasanth Veerina
Co-Founder

Crusoe has played an important role in scaling our GPU workloads, enabling us to train large language models efficiently and reliably. With Crusoe, our training jobs were able to run on 100s of GPUs for several weeks to months duration. We're delighted with the level of support that we received.
Alex Smola
CEO

Crusoe provides the latest NVIDIA hardware, extraordinary support, and overall a great partner to enable our data, training, and inference infrastructure. Crusoe is consistently accommodating to our needs and is not afraid to dive deep in helping us solve hard problems.

Philip Petrakian
Member of Technical Staff

Best in class
customer support
Crusoe believes that when we partner closely with our customers, we build together and win forever. We want our customers to view us as a reliable source of solutions, and to know that we will be in the trenches with them when our customers face challenges.
SUPPORT COVERAGE / 4 TIME ZONES
24/7
AVERAGE TIME TO RESOLUTION
23.6
HOURS
SLA BACKED BY FINANCIAL GUARANTEE
99.5
%
AVERAGE RESPONSE TIME
6MINUTES
CSAT SCORE SINCE JUNE 2024
100%
Resources
Crusoe support tiers
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Crusoe cookbook
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