Customers love Crusoe Cloud

Keep production moving forward with confidence. Our customer success team is built for the pace of real production, delivering an average reply time under 6 minutes and backed by a 100% satisfaction rating.

Crusoe provides the latest NVIDIA hardware, extraordinary support, and overall a great partner to enable our data, training, and inference infrastructure. Crusoe is consistently accommodating to our needs and is not afraid to dive deep in helping us solve hard problems.
Philip Petrakian
Member of Technical Staff
Every founder in AI should work with Crusoe. They move as fast as a small startup, but provide the robust, scaled infrastructure necessary to serve a real-time model to hundreds of thousands of happy users.
Oliver Cameron
CEO
Crusoe has played an important role in scaling our GPU workloads, enabling us to train large language models efficiently and reliably. With Crusoe, our training jobs were able to run on 100s of GPUs for several weeks to months duration. We're delighted with the level of support that we received.
Alex Smola
CEO
Crusoe has been an outstanding partner from the get-go - all of our in-house machine learning models have been trained on Crusoe Cloud. They provide a level of quality of service, responsiveness, and support for early access programs that we couldn't find with any other cloud provider.
Prasanth Veerina
Co-Founder
Windsurf's NVIDIA H100 Tensor Core GPUs on Crusoe have been incredibly reliable with a cluster uptime of 99.98%.
Varun Mohan
Co-Founder & CEO
We rely on the Crusoe train our models on massive amounts of data. Crusoe's usability is a key differentiator. Their managed services free up precious resources to enable us to focus on our core expertise: building models.
Marvin Gabler
Co-Founder & CEO
With Crusoe, we scaled our capacity 5x within hours to serve all of our Oasis users across Europe. This enabled Oasis to seamlessly scale to over 2 million users in just 4 days.
Dean Leitersdorf
Co-Founder & CEO
Crusoe Cloud's is highly collaborative in incorporating our feedback and requests into their feature and product roadmap.
Aleks Kamko
AI Researcher

Best in class
customer support

Crusoe believes that when we partner closely with our customers, we build together and win forever. We want our customers to view us as a reliable source of solutions, and to know that we will be in the trenches with them when our customers face challenges.
SUPPORT COVERAGE / 4 TIME ZONES
24/7
AVERAGE TIME TO RESOLUTION
23.6
HOURS
SLA BACKED BY FINANCIAL GUARANTEE
99.5
%
AVERAGE RESPONSE TIME
6MINUTES
CSAT SCORE SINCE JUNE 2024
100%

Resources

Crusoe support tiers

Choose the right level of support. Compare plans and find the coverage that fits your team’s needs.

Crusoe cookbook

Build smarter, faster. Explore practical guides and recipes to get the most out of Crusoe Cloud.

Crusoe knowledge base

Solve issues, fast. Get answers, troubleshoot problems, and explore helpful support resources.

Are you ready to build something amazing?